Automated citizen engagement & public opinion insights
Kazva.bg is Bulgaria’s leading platform for collecting and analyzing feedback, connecting the private and public sectors with the people their success depends on.
⦿ anonymously
⦿ in seconds
⦿ no installation
Some of our clients include:
UTP
Ministry of Education
and Science
Demographic data:
Number of answered questions
2.01 m.
500 k.
750 k.
citizens’ feedback
total ratings
Together we achieve
Our team takes care of everything necessary for achieving:
Automatic and constructive feedback from the public
We maintain constant communication and provide a clear view of the public’s needs and expectations.
The public opinion becomes visible and clear to you
In any given moment, you see clearly which employees, branches or locations build or disrupt trust in you.
Transparency and inclusion between the municipality and the public
We engage the public and build trust, which leads to higher satisfaction and support.
Efficiency through automation
People can provide feedback at any time
On site from any municipal building, cash register, park, kindergarten.
Learn exactly what builds or ruins the trust
Citizens have the opportunity to specify the exact reasons for their satisfaction or dissatisfaction, which is reflected in our analyses.
The public's opinion becomes visible in real time
You see, in any given moment, how any branch is doing.
You assess attitudes toward a current issue, product, or policy.
For a new topic, project, or policy, we create a new Kazva.bg questionnaire, and you can see citizens' opinions within hours.
Automize the quality control through the collected data
Kazva.bg sends automated notifications with the necessary action data to the specific director or employee responsible for the given service or location.
Positive PR opportunities
With Kazva.bg, you identify the specific actions that citizens would highly appreciate and that can be realistically implemented in the short term.
Automatically
Automatically
Our system will send an email notification with the necessary action data to your call center and/or the manager responsible for that specific location or service.
View public opinion in real time on your phone
1.Simply a QR code, a button, or a link
Suitable for reception desks or waiting areas.
Can be placed at a key location in or outside each individual office, with the system automatically recognizing the office number.
Sticker
Email Integration
Easily added to your emails, allowing citizens and clients to quickly provide feedback.
Website Integration
Easily added to your website, allowing visitors to quickly share their opinions or provide feedback.
A turn-key solution
You decide - we create, set it up and deliver.
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Week 1:
Primary analysis
Week 2:
Key points, topics, logic and questionnaires
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Week 1:
Training 1 - Creating questionnaires
Week 2:
Online implementation
Week 3:
Codes in the physical space
Week 5:
Non-public launch
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Week 3:
Code monitoring
Week 4:
Testing of primary data
Week 5:
Error fixing
Week 6:
New set up
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Week 4:
Training 2 - Analysis of data
Week 5:
Usage monitoring
Week 6:
Feedback from client to team
Week 7:
Planning of marketing campaign
Week 8:
Preparing press release
Week 9:
Public launch
Week 10:
Weekly overview
Week 11:
Feedback from client to team
Week 12:
Improvement of settings
Week 13:
Monthly analysis
Our experts
We are united around the idea of strengthening the relations between citizens and organizations through the power and objectivity of data.
Hristina Panajotova
Manager
Hristina is experienced in project and marketing campaign management, and in working with governmental institutions.
Radoslav Raykov
Business consultant
Radoslav has international experience in the analysis and improvement of businesses processes realm, the work with data and analysis.
Vladimir Ognyanov
Marketing and PR
Vladimir has experience in working with institutions, the structuring and management of online marketing and PR campaigns.
Blagoslav Mihajlov
Software engineer
Blagoslav is the primary software developer of the newest versions of the kazva.bg system's code.
As seen in the media
The Center for New Technological Systems team actively presents the project before the local community and the media.
The people's rating - the highlight of our common project with Stara Zagora Municipality
Ratings given by the people – this is the focus of a joint project with the Municipality of Stara Zagora.
The platform for interaction with TV content
BTV Media Group is the first media group in Bulgaria to introduce interactive engagement.
A million reviews - a Capital article on CNTS
We help Bulgarians share their opinion trough technology.
Frequently asked questions
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The project typically launches in about 3 to 4 weeks, following analysis, setup, and testing.
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The platform provides real-time analytics and insights.
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Yes, questionnaires can be tailored to specific topics or projects.
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Improves services, transparency, trust, and public engagement.
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Use the "Request a demo" buttons on the website.