Automated citizen engagement & public opinion insights
⦿ in seconds ⦿ anonymously ⦿ no installation
We offer the all in one solution for collecting & analyzing opinions. Asking only the right questions tailored for every touch point between your services | initiatives | responsibilities and your stakeholders. This way we ensure you receive truly constructive, actionable data insights, as opposed to the noise of social media.
Automated, always-on, fully GDPR compliant & meticulously tailored to your needs.
Select clients
Used by municipal administrations, agencies, ministries, operators, and state-owned enterprises. Typical coverage includes administrative services, transport, parks, education, culture, healthcare sites, and utility touchpoints.
We support multi-site rollouts and mixed urban/rural networks.
Stara Zagora
Municipality
Burgas
Municipality
Sozopol
Municipality
Kyustendil
Municipality
Vratsa
Municipality
Pernik
Municipality
Ministry of Education
and Science
2 million
opinions analyzed
Let our system cover all touch-points
With our solution we enable real-time insights into anything and everything your institution does, which has a touch-point with citizens.
For municipalities this can range from administrative services, to kindergartens, parks, public transportation and much more.
For nation-level institutions - we can cover nation-wide processes and initiatives.
Automated collection & analysis of constructive feedback from an unlimited number of citizens
We enable constant communication and provide a clear view of the public’s needs and expectations for all your services and responsibilities. Designing the questions, logic and behavior of our system so it ensures the gathered data is truly relevant for the particular touch-point.
Public opinion becomes visible, with clear indicators per location, service or employee
In any given moment, you see clearly which employees, branches or locations build or disrupt trust in you. What’s more - what are the clear drivers for satisfaction and dis-satisfaction.
Transparency, inclusion and a new, data-driven dialogue leading to true engagement
We engage the public and build trust, which leads to higher satisfaction and support. Engaging an unlimited number of citizens by giving them the option to share their opinion with you directly, whenever they choose to, right at the moment when they experience a given service, in a constructive manner. Leading to unprecedented data insights.
Efficiency through automation
People can provide feedback at any point and time - whenever they want
On site from any municipal building, cash register, park, kindergarten, etc. By simply scanning a QR code or opening a hyperlink via any messaging app.
Learn exactly what builds trust and drives satisfaction
Citizens have the opportunity to specify the exact reasons for their satisfaction or dissatisfaction, which is reflected in our analyses.
The public's opinion becomes visible in real time
You see, in any given moment, how any branch is doing.
You assess attitudes toward a current issue, product, or policy.
For a new topic, project, or policy, we create a new automated feedback channel, and you can see citizens' opinions gathered and analyzed second by second.
Automize quality control through data & alert distribution
Our system sends automated notifications with the necessary action data to the specific director or employee responsible for the given service or location.
Positive PR opportunities
With our approach, you identify the specific actions that citizens would highly appreciate and that can be realistically implemented in the short, mid and long term.
Automatically
Automatically
Our system will send an email notification with the necessary action data to your call center and/or the manager responsible for that specific location or service.
Easy, quick and always available
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1. Simply a QR code or a link
We cover every touchpoint of the customer journey for any product or service, both online and offline. Our system can be integrated right at the Point-of-Service with a simple QR code or a button (in any digital space).
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2. Fast, easy, and convenient for everyone
Users can share their feedback in seconds — anonymously and without installation. All they need to do is scan a QR code (or open a link) and swipe with their finger.
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3. Insights in real time
Our solution provides you with a clear overview for each of your locations, services, employees, or products. Automated analysis allows you to see the big picture or dive deep to see the drivers behind public opinion for each topic.
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4. Automated email alerts
Collected data is summarized and sent straight to the responsible teams for a particular location, product, or service. This way we enable micro-actions driven by data.
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5. Reports from our experts
Our team prepares in-depth reports based on the collected data, highlighting clear trends, recommendations, and opportunities for improvement.
A turn-key solution
You decide - we create, set it up and deliver.
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Week 1:
Primary analysis - we look in depth on how currently you enable citizens to provide feedback, what are the natural points in which it makes sense to measure opinion and all the services / responsibilities your organisation has.
Week 2:
Key points, topics, logic and questionnaires
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Week 1:
Training 1 - Creating questionnaires
Week 2:
Online implementation
Week 3:
Codes in the physical space
Week 5:
Non-public launch
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Week 4:
Training 2 - Analysis of data
Week 5:
Usage monitoring
Week 6:
Feedback from client to team
Week 7:
Planning of marketing campaign
Week 8:
Preparing press release
Week 9:
Public launch
Week 10:
Weekly overview
Week 11:
Feedback from client to team
Week 12:
Improvement of settings
Week 13:
Monthly analysis
CNTS in the media
At 800+ locations throughout Stara Zagora citizens can quickly rate the municipal services for kindergartens, parks, administration and many more
Ratings given by the people – this is the focus of a joint project with the Municipality of Stara Zagora.
Enabling viewers to share their opinion with the guest and host live on TV
BTV Media Group is the first media group in Bulgaria to introduce interactive engagement.
A million voices - article in Capital Daily
We help Bulgarians share their opinion trough technology.
FAQ
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The project typically launches in about 3 to 4 weeks, following analysis, setup, and testing.
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The platform provides real-time analytics and insights.
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Yes, questionnaires can be tailored to specific topics or projects.
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Improves services, transparency, trust, and public engagement.
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Use the "Request a demo" buttons on the website or the contact form at the bottom.
